Office Policies

Our Mission

h-braces1.jpgOur mission is to provide each patient we treat with the highest level of care utilizing the latest in orthodontic technologies. Furthermore, we aim to inform and educate our patients and community in oral health care issues so that they can obtain and maintain a beautiful, healthy smile. Our practice is centered around our patients' needs exclusively.

Office Hours

We are open to serve you, answer questions or schedule an appointment during the following hours:

Mt. Airy Office

Monday: 9:00 a.m. - 6:00 p.m.
Tuesday: 10:00 a.m. – 6:00 p.m.
Wednesday: 10:00 a.m. – 6:00 p.m.
Thursday: 8:00 a.m. - 6:30 p.m.

Appointments

Your scheduled appointment time has been reserved specifically for you. We request 24-hours notice if you need to cancel your appointment. We are aware that unforeseen events sometimes require missing an appointment. After missing your second appointment without notifying us 24 hours in advance, you are subject to being charged an additional fee.

For school aged patients most appointments can be scheduled after school, however longer visits (45-60 min.) will generally be scheduled in the morning or early afternoon.

Insurance

Our office is committed to helping you maximize your insurance benefits. Because insurance policies vary, we can only estimate your coverage in good faith but cannot guarantee coverage due to the complexities of insurance contracts. Your estimated patient portion must be paid at the time of service. As a service to our patients, we will bill insurance companies for your orthodontic services. If you have any questions, our courteous staff is always available to answer them.

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